SHIPPING POLICY AND ORDER PLACEMENT FORMAT

1. There is no minimum order. We are principally wholesalers. However, as we have no MOQ, you can order as many or as few pieces as you want and still enjoy our great wholesale rates.

2. Discounts are available for large orders. Kindly contact us for details. Discounts are based on volume of order and specified design types.

3. Kindly keep in mind that in so far as shipping costs go, the more the quantity of items ordered, the lesser the costs of individual items turn out to be, thus making it a more economically viable buying option.

4. After visiting our web page and selecting items you are interested in purchasing, you can send us an e-mail spelling out order details such as item codes, number of items to be purchased, your full name, address and contact numbers.

5. A proforma invoice will then be sent off to you detailing item prices and total cost involved. Kindly note that shipping costs and other applicable country-specific taxes are not included in the listed price, and are to be borne by the customer.

6. As soon as necessary payments for the ordered items has been processed and sent to us, we start working on the order as required.

7. Subsequently once the order is ready, the final invoice and a scanned copy of the courier/ shipping receipt will be sent to the customer. Applicable shipping charges will be included in this invoice. Once the shipping charges have been paid, the consignment package is sent off to the destination address specified by the client.

8. Please note that we make no money at all in terms of shipping. The actual receipt showing the shipping costs as charged by the relevant shipping company will be sent to clients, and the entire money goes towards the same.

9. The shipment will usually reach within a one to two week period from the date of package submission, depending on the courier agent, shipping option chosen and the port of destination.

10. Customers are given the choice of choosing whichever shipping option they want, depending on the urgency of the order. The choices include international registered post, international registered speed post, as well as courier companies such as Fedex, TNT and DHL.

11. Shipping will take place only at the billing address as per the proforma invoice. Kindly do make sure that the address and contact numbers are correct. The goods will be delivered to this address after requisite customs clearance.

12. Delivery time will be specified in our e-mail subsequent to the sending of the proforma invoice, depending on availability of stocks and the intricacy of the designs and the related design time required by the artisans who handcraft these products. We do try our level best to ensure that timely delivery occurs; of course, unavoidable and unforeseeable circumstances necessarily need to be given requisite leeway.

13. Please note that due time is required, as the products are individually handcrafted.

14. Please note that due to occasional market changes, prices listed on the website are subject to  change without notification.

15. Please note that these designs as depicted on the website are subject to availability at the time of ordering. Most designs come in on a regular basis; however, for the ones temporarily unavailable, similar designs can usually be procured.

16. Please also note that slight changes in designs/colors occur often, as the craftsmen initiate these changes to maintain the fresh appeal of the designs in the market. If there are any such changes, we intimate clients accordingly.

17. Please understand that at the time of ordering a particular design may not be available in the exact color/design as shown on the website (there may be slight changes). It does not mean that the item is unavailable, but just that it is presently available in another color or with slight design changes, in keeping with stocks and market needs. Almost every item showcased on our website is available in several different colors. Of course we are unable to show all colors here, due to space constraints.

18. Please note that for smaller/sample orders, we have to give colors/designs that we have in stock. We provide what is readily available and try our best to provide customers what they want. But, as these are very nominally priced items, it is not economical to craft afresh a few pieces, and understandably so. However, we are principally wholesalers, and so for bulk orders (15-30 pieces), we can manufacture afresh and customize for clients pieces in colors/designs as exactly depicted on our website, even if we have run of stock of those items presently.

19. Please note that these are very nominally priced items, and we have hardly had any refunds or returns on these so far. All these items have sold very well at our client's stores and e-stores around the world, so it has never been worthwhile to do any returns. Rather, we always get repeat business from clients. However, should such an unlikely return need arise, please note that all shipping, handling, customs and brokerage fees that we have to bear with will have to be paid for by the client. In addition, all money transfer fees and a restocking fee of 25 percent will also be applied as required. All returns have to be made within 3 days of receipt of the parcel to qualify, due to the personal nature of the items involved.